#REOLINK CLIENT WITH THE UID INSTALL#
#REOLINK CLIENT WITH THE UID UPDATE#
#REOLINK CLIENT WITH THE UID VERIFICATION#

We will also provide a 10% coupon code for your new order. After negotiating with my boss, we are willing to bear 50% of the tax - 35€. (>20% Of the order - 70eur) Meanwhile I contactEd their services in order to agree on what to do (either refund or refusing) Here are their answer: “ We know it may cause customs tax, but did not expect so high. At my suprise DHL asked me to pay tax that I refuse. However they decided to ship from Honk Kong. From the website Shipment policy, they explained that the EU customers are Delivered from the same area wharehouse and “ are responsible for the custom duties”. As per their website, the product should have been shipped from the UK or Germany. Let s find out! Experience-> 1start I bought 3 cameras and 1 nvr from their website. To Reolink, watch your communication, you seems genuine but it is difficult to trust you! I hope your product are worth it. However, I have to say that after the review, the company has been reactive and respectEd their commitment. And they did it! It was even fast! Good point for them! Overall, This experience has been bad for me.

#REOLINK CLIENT WITH THE UID UPDATE#

Update -> 2stars So Reolink agreed to pay the tax. They will provide a good solution for you. Please wait the email from our after-sale team soon. Our suggestion is change another WiFi camera for trial. For more details, please visit: But your order is within 2 year warranty, so we can help with replacement. Thirdly, your order has beyond more than 1 year refund period. Pictures and videos can be a big help to find the issue. That mainly depends on the accurate description on the issues and accurate judgment of our support team and postive cooperation of customers. P.S For technical support, customer can also call us at Tel: 1 83, Phone: +8 7302 Service Time: PST 4pm to 1:30am Sometimes, troubleshooting is a long-term job. If you still want call support, please tell us when it's convenient for you. Call is more efficient but email is more accurate. Beside, I personally think email can reduce much misunderstanding. I have reviewed all the emails between you and our support team, every time, our support team try to schedule a time with you, then you just like disappeared. The main reason is the time difference between China and USA. Reolink comment system says they will reply back, but they do not reply back.ĭear Steven, First of all, please accept our sincere apology for lack of call support. Purchase was processed via third-party (Newegg) and they are also being ignored by Reolink. Called the phone support, but phone system is under maintenance.

I have reached out to Reolink via the website and by email multiple times, but the customer service does not reply back. NVR and wiring installation is complete, but just need junction boxes so the cameras can be installed. Reolink has collected payment from my bank account, but has not shipped the package. When I went to the UPS tracker system and entered the number supplied it shows, UPS is waiting on supplier to provide package.

#REOLINK CLIENT WITH THE UID VERIFICATION#

Received verification order is complete and tracking information to track the package with UPS on.

#REOLINK CLIENT WITH THE UID INSTALL#

I have ordered from six D20 Reolink junction boxes to install six cameras.

I have an expensive system waiting on D20 junction boxes. I cannot even get the system installation completed because the horrible customer service of Reolink. I am now regretting I went with Reolink for my security camera system.

Reolink client with the uid